HOTF Support

Contact ONICO LTD for help with HOT OFF THE FEED: sign-in, Boosts, purchase problems, account deletion, or catalogue concerns.

Include your app version, device model, and what happened. A screenshot can help. Do not send passwords, verification codes, or sign-in tokens. Support is handled by email; we do not offer live chat or a guaranteed response time.

Sign-in and Boosts

Browsing is free. Sign in with Apple in the iOS app to save favourites and Boost catalogue topics. Your account is shared across devices using the same sign-in. Everyone gets 2 free Boosts a day, resetting at midnight UTC; unused daily Boosts do not roll over.

Purchases and subscriptions

iOS purchases are handled by Apple. Manage or cancel Apple subscriptions in iPhone Settings → your name → Subscriptions, or use “Manage Apple subscriptions” in HOTF’s Account & Support screen. For an Apple refund request, visit Apple’s Report a Problem. Use Restore purchases in HOTF’s Account & Support screen or purchase sheet for an active Apple subscription. Consumable Boosts remain in your HOTF wallet; Apple does not restore spent consumables. Email us about missing Boosts with the product, purchase date, and app version. Never send card details.

For web subscription help, use the active plan’s management button on the feed or email support. Apple handles Apple purchases; ONICO support can investigate HOTF account and credit problems.

Delete your account

For a Google account on the web, open Account, read and accept the deletion consequences, and confirm with the same Google identity. Cancellation leaves your account intact; interrupted cleanup offers Retry deletion. HOTF stores no Google access or refresh token. You can separately remove HOTF from your Google connections to stop future identity-token sharing.

In HOTF for iOS, open Account & Support (the person icon) → Delete account. Read the consequences, confirm your choice, and confirm with the same Apple account you used to sign in. You can cancel before confirming with Apple. Deletion is complete only when the app shows “Account deleted”. If cleanup is interrupted, use “Retry deletion”; your session is kept so you can finish.

This removes favourites, wallet and unused Boosts, boost history and contributions, and any topics you previously created. Shared editorial topics remain with your account attribution and contributions removed. The app signs you out and invalidates sessions on other devices. Anonymous receipt replay markers and a security marker remain. Apple and Stripe may retain transaction records. Deleting a HOTF account does not cancel an Apple subscription or issue a refund; cancel Apple subscriptions separately. An active web subscription is cancelled during deletion. Contact us if you cannot access your account. Email is not required to delete an accessible Apple account in the iOS app.

The catalogue

HOTF uses an editorial catalogue of products, foods, games, places, and hobbies. Real people are not ranked, and public topic creation is closed. Email a non-person topic suggestion or report an inappropriate entry. Suggestions are reviewed by the developer and are not automatically published.

How ranking works

Ranking points combine editorial starter points and user Boosts. Starter points are curated, not votes or a poll. The starter baseline is a one-time editorial choice of 1–5 points for each approved non-person topic, based on approachable entry points, recognisable examples and variety. It does not claim measured popularity or engagement. Each User Boost adds one point, so user activity can outweigh the starter difference. User Boosts remain separate; account deletion removes that account’s contributions, not the editorial baseline. See the versioned starter points.